Harbeth - After sales

Rest assured

Harbeth loudspeakers are precision instruments that are thoughtfully designed and carefully assembled and tested. Providing that they are not overdriven they will last indefinitely. Our official UK Warranty is 12 months from date of first purchase to the first original owner, providing that the speakers have been treated with respect, and operated within their rated specification. The original purchaser can extended his/her Warranty FOC to 36 months from the date of manufacture, upon completion of the online Warranty registration.

By logging and measuring all outgoing speakers,
and maintaining stock, we can provide exactly the same drivers over time.

Emma Smith - Harbeth's Brand Manager

We logged your speakers

We measure the frequency responses of each speaker, precise to 0.1 db! Therefore we can provide exactly the same spare parts in case anything happens. So no 'off the shelf' replacements here. We measure the frequency responses of each speaker, precise to 0.1 db!

Usage guide

Our speakers are sophisticated, high-tech engineering and not designed for Public Address use. They are also not intended to run for extremely long periods at very high SPLs; so lock away your Harbeths if you have a teenage party!

ISO 9001

As an ISO 9001 registered manufacturing company we have to follow the ISO rules concerning the supply of Warranty parts. These require that we fully investigate and internally report on all spares required by customers, no matter how few or how infrequent. The only exception is where the customer acknowledges that he/she has damaged the speaker him/herself, in which case we will be as sympathetic as possible to get the speaker up and running again, without needing to examine the parts back at Harbeth UK or at an authorised dealer. ISO necessitates that we receive Warranty-claim spares back at the factory for examination before we can issue replacement parts. Examination provides a positive feedback loop into the design and production and helps us to guarantee Harbeth's long-term reliabilty. This subject has been covered more fully on the Harbeth User Group here.

Harbeth - After Sales - Crossover