We logged your speakers
We measure the frequency responses of each speaker, precise to 0.1 db! Therefore we can provide exactly the same spare parts in case anything happens. So no 'off the shelf' replacements here. We measure the frequency responses of each speaker, precise to 0.1 db!
Our speakers are sophisticated, high-tech engineering and not designed for Public Address use. They are also not intended to run for extremely long periods at very high SPLs; so lock away your Harbeths if you have a teenage party!
As an ISO 9001 registered manufacturing company we have to follow the ISO rules concerning the supply of Warranty parts. These require that we fully investigate and internally report on all spares required by customers, no matter how few or how infrequent. The only exception is where the customer acknowledges that he/she has damaged the speaker him/herself, in which case we will be as sympathetic as possible to get the speaker up and running again, without needing to examine the parts back at Harbeth UK or at an authorised dealer. ISO necessitates that we receive Warranty-claim spares back at the factory for examination before we can issue replacement parts. Examination provides a positive feedback loop into the design and production and helps us to guarantee Harbeth's long-term reliabilty. This subject has been covered more fully on the Harbeth User Group here.