HUG - here for all audio enthusiasts

Since its inception ten years ago, the Harbeth User Group's ambition has been to create a lasting knowledge archive. Knowledge is based on facts and observations. Knowledge is timeless. Knowledge is human independent and replicatable. However, we live in new world where thanks to social media, 'facts' have become flexible and personal. HUG operates in that real world.

HUG has two approaches to contributor's Posts. If you have, like us, a scientific mind and are curious about how the ear works, how it can lead us to make the right - and wrong - decisions, and about the technical ins and outs of audio equipment, how it's designed and what choices the designer makes, then the factual area of HUG is for you. The objective methods of comparing audio equipment under controlled conditions has been thoroughly examined here on HUG and elsewhere and can be easily understood and tried with negligible technical knowledge.

Alternatively, if you just like chatting about audio and subjectivity rules for you, then the Subjective Soundings sub-forum is you. If upon examination we think that Posts are better suited to one sub-forum than than the other, they will be redirected during Moderation, which is applied throughout the site.

Questions and Posts about, for example, 'does amplifier A sounds better than amplifier B' or 'which speaker stands or cables are best' are suitable for the Subjective Soundings area.

The Moderators' decision is final in all matters regarding what appears here. That said, very few Posts are rejected. HUG Moderation individually spell and layout checks Posts for clarity but due to the workload, Posts in the Subjective Soundings area, from Oct. 2016 will not be. We regret that but we are unable to accept Posts that present what we consider to be free advertising for products that Harbeth does not make.

That's it! Enjoy!

{Updated Nov. 2016A}
See more
See less

Spare parts and carriage costs

  • Filter
  • Time
  • Show
Clear All
new posts

  • Spare parts and carriage costs

    As you know, Harbeth speakers are very reliable and our customers are mature users who respect their ears and their speakers! Accidents can happen though.

    I just want to mention that the cost of carriage from Harbeth UK direct to an overseas address (we normally use UPS) has increased dramatically with "fuel surcharges" and other hidden cost increases. We co not like to use regular post (Royal Mail) because it is not always cheaper, takes longer and we do not get a signature to confirm safe arrival. They are currently on strike.

    This message is just to say that we are aware that the cost to us which we pass-on of sending small packets overseas can be almost as much as the cost of the enclosed spare parts. You can minimise your carriage costs if:

    - You first check with the dealer, then importer in your country if he has spares. Contractually, this is the correct way to start the process of ordering spares.

    - If the retailer or importer has spares in his local stock, then the cost of sending those to you is minimised

    - If the retailer/importer doesn't have local spare parts available then we can add the necessary parts to his next regular bulk speaker system order and there will be no carriage charged from UK to your country.

    We try to make the parcels as small, light weight and best protected as we can to minimise your carriage costs. Our small Administration charges (handling correspondence, finding a suitable part, testing it, preparing the invoice, individually packing, calling UPS, handing parcel to them etc. is included in our carriage cost. In future we may be forced to make a separate Admin charge if carriage costs continue to increase.
    Harbeth PR,
    Harbeth UK