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HUG - here for all audio enthusiasts

INTRODUCTION- PLEASE READ FIRST TO UNDERSTAND THIS FORUM!

"This Harbeth User Group (HUG) is the Manufacturer's own managed forum dedicated to natural sound, realisable by controlling the confounding variables between tthe microphone and the listeners' ears.

For example, the design of and interaction between the hifi amplifier and its speaker load can and potentially will alter the sound balance of what you hear. To reproduce the sounds captured by the recording microphones, as Harbeth speakers are designed to do, you would naturally select system components (sources, electronics, cables and so on) that do not color the sound before it reaches the speakers.

Identifying components for their system neutrality should, logically, start with the interpretation and analysis of their technical, objective performance, as any and every deviation from a measurably flat frequency response at any point along the serial chain from microphone to ear is very likely to cause the total system to have an audible sonic personality. That includes the contribution of the listening room itself.

HUG specialises in making complex technical matters simple to understand, aiding the identification of audio components likely to maintain a faithful relationship between the recorded sound and the sound you hear. With our heritage of natural sound, HUG cannot be really be expected to guide in the selection, approval, endorsement or even discussion of equipment that is intend to introduce a significantly personalised sound to the audio signal chain. For that you should do your own research and above all, make the effort to visit an Authorised Dealer and listen to your music at your loudness on your loudspeakers through the various electronics offered there. There is no on-line substitute for that time investment in a dealer's showroom.

If you desire to intentionally tune your system sound to your personal taste, please consider carefully how much you should rely upon the subjective opinions of strangers. Their hearing acuity and taste will be different to yours, as will be their motives and budget, their listening distance, listening loudness and listening room treatment, not necessarily leading to appropriate equipment selection and listening satisfaction for you.

Alternatively, if faithfully reproducing the sound intended by the composer, score, conductor and musicians over your speakers is your audio dream, then understanding something of the issues likely to fulfill that objective is what this forum has been helping with since 2006. Welcome!"


Jan. 2018
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Spare parts and carriage costs

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  • Spare parts and carriage costs

    As you know, Harbeth speakers are very reliable and our customers are mature users who respect their ears and their speakers! Accidents can happen though.

    I just want to mention that the cost of carriage from Harbeth UK direct to an overseas address (we normally use UPS) has increased dramatically with "fuel surcharges" and other hidden cost increases. We co not like to use regular post (Royal Mail) because it is not always cheaper, takes longer and we do not get a signature to confirm safe arrival. They are currently on strike.

    This message is just to say that we are aware that the cost to us which we pass-on of sending small packets overseas can be almost as much as the cost of the enclosed spare parts. You can minimise your carriage costs if:

    - You first check with the dealer, then importer in your country if he has spares. Contractually, this is the correct way to start the process of ordering spares.

    - If the retailer or importer has spares in his local stock, then the cost of sending those to you is minimised

    - If the retailer/importer doesn't have local spare parts available then we can add the necessary parts to his next regular bulk speaker system order and there will be no carriage charged from UK to your country.

    We try to make the parcels as small, light weight and best protected as we can to minimise your carriage costs. Our small Administration charges (handling correspondence, finding a suitable part, testing it, preparing the invoice, individually packing, calling UPS, handing parcel to them etc. is included in our carriage cost. In future we may be forced to make a separate Admin charge if carriage costs continue to increase.
    Harbeth PR,
    Harbeth UK
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