HUG - here for all audio enthusiasts


"This Harbeth User Group (HUG) is the Manufacturer's own managed forum dedicated to natural sound, realisable by controlling the confounding variables between tthe microphone and the listeners' ears.

For example, the design of and interaction between the hifi amplifier and its speaker load can and potentially will alter the sound balance of what you hear. To reproduce the sounds captured by the recording microphones, as Harbeth speakers are designed to do, you would naturally select system components (sources, electronics, cables and so on) that do not color the sound before it reaches the speakers.

Identifying components for their system neutrality should, logically, start with the interpretation and analysis of their technical, objective performance, as any and every deviation from a measurably flat frequency response at any point along the serial chain from microphone to ear is very likely to cause the total system to have an audible sonic personality. That includes the contribution of the listening room itself.

HUG specialises in making complex technical matters simple to understand, aiding the identification of audio components likely to maintain a faithful relationship between the recorded sound and the sound you hear. With our heritage of natural sound, HUG cannot be really be expected to guide in the selection, approval, endorsement or even discussion of equipment that is intend to introduce a significantly personalised sound to the audio signal chain. For that you should do your own research and above all, make the effort to visit an Authorised Dealer and listen to your music at your loudness on your loudspeakers through the various electronics offered there. There is no on-line substitute for that time investment in a dealer's showroom.

If you desire to intentionally tune your system sound to your personal taste, please consider carefully how much you should rely upon the subjective opinions of strangers. Their hearing acuity and taste will be different to yours, as will be their motives and budget, their listening distance, listening loudness and listening room treatment, not necessarily leading to appropriate equipment selection and listening satisfaction for you.

Alternatively, if faithfully reproducing the sound intended by the composer, score, conductor and musicians over your speakers is your audio dream, then understanding something of the issues likely to fulfill that objective is what this forum has been helping with since 2006. Welcome!"

Jan. 2018
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Trust your local Dealer

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  • Trust your local Dealer

    Originally posted by HUG-1 View Post
    ... After-care issues are rarely black and white...
    "Harbeth UK, I demand that you help me. My speaker looks like this. I bid for it on the internet. The seller cannot be contacted. He described it as in perfect condition. The carton was unmarked and I threw it away... ".

    A disaster for all concerned. To replicate the damage (however caused) of not only splitting open the cabinet corner but cracking the baffle which is securely screwed to the cabinet, severing the magnet from the 12" woofer and breaking-off the midrange sealed box we estimate that this speaker was dropped from the equivalent a first floor window. Will the truth ever be known?

    Buy from a local Authorised Harbeth Dealer you trust who has your long term best interests at heart and where there can be proper care for your speakers during and after the sale.

    Attached Files
    Alan A. Shaw
    Designer, owner
    Harbeth Audio UK

  • #2
    Woeful - and no comback

    What a tale of woe. Unfortunately, there is not a lot of comeback with damaged products purchased from auction sites.

    I would imagine this speaker was damaged in transit and must have suffered a dramatic fall from a great height as the speakers are very well packaged. I've never experienced so much as a scratch on any Harbeth speaker I have received.

    If purchased from a dealer, he would make sure the customer had a replacement pair as they would have had insurance but if purchased from an individual, you are on sticky ground.


    • #3
      Caveat emptor

      Truly a case of "Buyer Beware".. if it looks too good to be true, then chances are it is.

      The buyer probably thought he was getting a "great deal" on a pair of 40.1's .. what a shame.

      I'm not sure what the buyer thinks his recourse is with the Manufacturer at this point ? Is he expecting refurbishment (or heaven forbid replacement ???) of a product sourced from an unknown vendor? I doubt he has any recourse, unless the online source has some sort of buyer protection/insurance policy in place.

      A sad story indeed !