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HUG - here for all audio enthusiasts

Since its inception ten years ago, the Harbeth User Group's ambition has been to create a lasting knowledge archive. Knowledge is based on facts and observations. Knowledge is timeless. Knowledge is human independent and replicatable. However, we live in new world where thanks to social media, 'facts' have become flexible and personal. HUG operates in that real world.

HUG has two approaches to contributor's Posts. If you have, like us, a scientific mind and are curious about how the ear works, how it can lead us to make the right - and wrong - decisions, and about the technical ins and outs of audio equipment, how it's designed and what choices the designer makes, then the factual area of HUG is for you. The objective methods of comparing audio equipment under controlled conditions has been thoroughly examined here on HUG and elsewhere and can be easily understood and tried with negligible technical knowledge.

Alternatively, if you just like chatting about audio and subjectivity rules for you, then the Subjective Soundings sub-forum is you. If upon examination we think that Posts are better suited to one sub-forum than than the other, they will be redirected during Moderation, which is applied throughout the site.

Questions and Posts about, for example, 'does amplifier A sounds better than amplifier B' or 'which speaker stands or cables are best' are suitable for the Subjective Soundings area.

The Moderators' decision is final in all matters regarding what appears here. That said, very few Posts are rejected. HUG Moderation individually spell and layout checks Posts for clarity but due to the workload, Posts in the Subjective Soundings area, from Oct. 2016 will not be. We regret that but we are unable to accept Posts that present what we consider to be free advertising for products that Harbeth does not make.

That's it! Enjoy!

{Updated Nov. 2016A}
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Trust your local Dealer

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  • Trust your local Dealer

    Originally posted by HUG-1 View Post
    ... After-care issues are rarely black and white...
    "Harbeth UK, I demand that you help me. My speaker looks like this. I bid for it on the internet. The seller cannot be contacted. He described it as in perfect condition. The carton was unmarked and I threw it away... ".

    A disaster for all concerned. To replicate the damage (however caused) of not only splitting open the cabinet corner but cracking the baffle which is securely screwed to the cabinet, severing the magnet from the 12" woofer and breaking-off the midrange sealed box we estimate that this speaker was dropped from the equivalent a first floor window. Will the truth ever be known?

    Buy from a local Authorised Harbeth Dealer you trust who has your long term best interests at heart and where there can be proper care for your speakers during and after the sale.

    >
    Attached Files
    Alan A. Shaw
    Designer, owner
    Harbeth Audio UK

  • #2
    Woeful - and no comback

    What a tale of woe. Unfortunately, there is not a lot of comeback with damaged products purchased from auction sites.

    I would imagine this speaker was damaged in transit and must have suffered a dramatic fall from a great height as the speakers are very well packaged. I've never experienced so much as a scratch on any Harbeth speaker I have received.

    If purchased from a dealer, he would make sure the customer had a replacement pair as they would have had insurance but if purchased from an individual, you are on sticky ground.

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    • #3
      Caveat emptor

      Truly a case of "Buyer Beware".. if it looks too good to be true, then chances are it is.

      The buyer probably thought he was getting a "great deal" on a pair of 40.1's .. what a shame.

      I'm not sure what the buyer thinks his recourse is with the Manufacturer at this point ? Is he expecting refurbishment (or heaven forbid replacement ???) of a product sourced from an unknown vendor? I doubt he has any recourse, unless the online source has some sort of buyer protection/insurance policy in place.

      A sad story indeed !

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