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The Harbeth User Group is the primary channel for public communication with Harbeth's HQ. If you have a 'scientific mind' and are curious about how the ear works, how it can lead us to make the right - and wrong - audio equipment decisions, and about the technical ins and outs of audio equipment, how it's designed and what choices the designer makes, then the factual Science of Audio sub-forum area of HUG is your place. The objective methods of comparing audio equipment under controlled conditions has been thoroughly examined here on HUG and elsewhere and should be accessible to non-experts and able to be tried-out at home without deep technical knowledge. From a design perspective, today's award winning Harbeths could not have been designed any other way.

Alternatively, if you just like chatting about audio and subjectivity rules for you, then the Subjective Soundings area is you. If you are quite set in your subjectivity, then HUG is likely to be a bit too fact based for you, as many of the contributors have maximised their pleasure in home music reproduction by allowing their head to rule their heart. If upon examination we think that Posts are better suited to one sub-forum than than the other, they will be redirected during Moderation, which is applied throughout the site.

Questions and Posts about, for example, 'does amplifier A sounds better than amplifier B' or 'which speaker stands or cables are best' are suitable for the Subjective Soundings area only, although HUG is really not the best place to have these sort of purely subjective airings.

The Moderators' decision is final in all matters and Harbeth does not necessarily agree with the contents of any member contributions, especially in the Subjective Soundings area, and has no control over external content.

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{Updated Oct. 2017}
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Where to buy Harbeth

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  • Where to buy Harbeth

    Hi Folks,

    Does anyone know where in Ontario (hopefully close to London) I could audition Harbeths Super HL5, or HL Compact 7ES-3 (maybe even Monitor 30). I ma considering getting a pair, but would like to know how they sound.

    Thanks,

    Rafal

  • #2
    Re: Auditioning Harbeths in Ontario, Canada

    Sadly there is only 1 Harbeth dealer in all of Canada - West Coast Audio out in British Columbia.

    Codell Audio in Montreal used to sell Harbeth briefly, but no more.

    Comment


    • #3
      Where to buy Harbeth

      This thread concerns the availability of Harbeth, and exchange of information about local dealers. Please feel free to share with other members your experiences.
      Alan A. Shaw
      Designer, owner
      Harbeth Audio UK

      Comment


      • #4
        Re: Where to buy Harbeth

        We have recently become the Harbeth distributor for Canada and look forward to adding more dealers across the country so that everyone can hear Harbeth first hand. For further information please visit:

        http://www.planetofsounddistribution.com

        Comment


        • #5
          Re: Where to buy Harbeth

          Hi everyone,

          Does anyone know which dealers in Norway sell Harbeth? I plan to move there next year will likely be buying a system once I arrive.

          Yours,

          Colin Downes

          Comment


          • #6
            Harbeth in Norway

            Harbeth outlet in Norway is listed in the sales page of the main Harbeth website here:

            http://www.harbeth.co.uk/sales/countries/Norway.php
            Alan A. Shaw
            Designer, owner
            Harbeth Audio UK

            Comment


            • #7
              Harbeth in the UK

              Fans come and go?

              Howard Popeck of Stereo Now dropped Harbeth - his only loudspeaker brand.
              I am wondering, because before I bought my first Harbeths,
              I dig the internet to find a dealer and Mr. Popeck was a great Harbeth favorer........

              Comment


              • #8
                Re: Harbeth in the UK

                I'd rather not comment on this in detail except with these few words: I have been aware from my staff (and have read and overheard correspondence) which has been of a style and nature that we are unfamiliar with. I regret to say that we couldn't fully satisfy the outlets commercial expectations. There is no issue over sound quality, or product performance and this is against a background of our best year sales into the UK sales for many years - perhaps ever.

                I personally and unambiguously make it crystal clear to prospective dealers (and doubly so to anyone who has been out of the industry for many years) that we cannot reposition ourselves and our marketing strategy for the benefit of a particular dealer: we have to do what is right for the entire network and our global customer base. There are several other UK dealers for whom it's business as usual. In the London area KJ West One have been with us many years and have an excellent and easy-going relationship with their customers (and we with them) and they make great demonstrations - we know because their customers call us and tell us so.

                As a small people-led business, we build deep and lasting relationships with our customers free from stress or pressure, just like our products themselves.
                Alan A. Shaw
                Designer, owner
                Harbeth Audio UK

                Comment


                • #9
                  Re: Where to buy Harbeth

                  As an ordinary "hi-fi consumer" who has bought equipment from both of the aforementioned 2 dealers in the last couple of years, I find this a very sad situation.

                  Both dealers (Arif at KJ and Howard at Stereonow) adopt the perfect approach: very relaxed environment with the customer left in complete control in terms of choice of equipment, music etc, with no pressure applied to reach decisions. Neither force their opinions on the customer, in general only offering advice if requested. Both allow home auditions of equipment subject to very reasonable conditions. Furthermore they are both prepared to accommodate the individual circumstances of customers i.e. to do deals as far as they are able.

                  As it turned out I bought my Super HL5s from Arif and an LFD integrated amp from Howard, BUT Howard was the only dealer I could find within 50 miles of London who enabled me to audition the amp through Harbeth speakers and thus was, for me, the most helpful dealer.
                  You may respond by saying that there are many dealers out there who could pick up a Harbeth dealership; does the loss of this one really matter? If my earlier experience auditioning 10 brands of loudspeaker is anything to go by, dealers with the approach I found from these 2 are very thin on the ground. Many of the others I visited were offhand, used inappropriate partnering equipment, had poor listening environments and were certainly not customer-centric in their approach.

                  Comment


                  • #10
                    Old fashioned salesmanship

                    If we are, for whatever reason, unable to meet the commercial expectations of a dealer then I regret to say that we have to accept and respect his decision to move on.

                    We are not in the business of hunting down new dealers or distributors and then wooing them with promises. All of our outlets came to us of their own free will and they accept us for what we are: a very busy small specialist company with a long order book that does its very best to keep all customers happy and deliver in a reasonable timescale. If others approach us interested in becoming Harbeth outlets we would of course listen very carefully to their business plan and customer attitude. You make a very good argument for us to tighten our acceptance criteria to be sure that the customer is treated with maximum respect.

                    In fact, I travelled recently to the north to meet a Harbeth dealer who has had a run of orders to find out exactly what his secret of success was, and maybe apply it universally. It turned out to be nothing more than good old fashioned salesmanship - empathising with the customer and making time for proper demonstrations.
                    Alan A. Shaw
                    Designer, owner
                    Harbeth Audio UK

                    Comment


                    • #11
                      Re: Where to buy Harbeth

                      I was in Edinburgh over Christmas visiting my daughter. I discovered HiFi Corner, the Harbeth dealer there and stopped in for a quick visit. Great place and wonderful staff. Knowledgeable but not pushy.

                      As I recall they were showing a pair of Super HL5's with some Quad tube gear, playing Lincoln Mayorga/ Thelma Huston direct to disk LP "Pressure Cooker".

                      Don
                      Surrey BC, Canada

                      Comment


                      • #12
                        Re: Where to buy Harbeth

                        Heads up time.

                        Thought the Forum might like to know that Radlett Audio in Saffron Walden, Essex are now stocking Harbeth speakers.

                        I've long been a closet fan of the marque but, for some reason, have never actively stocked the range until now. We have the 7's and 5's on permanent demonstration and in June will have the new 3. The 40's might well make an appearance later this year.

                        Further information can be found at. www.radlettaudio.co.uk

                        e-mail. [email protected]

                        Comment


                        • #13
                          Re: Where to buy Harbeth

                          in answer to the OP, there are two harbeth dealers in Toronto that I know of - Executive Stereo on Yonge & Eglinton, and HiFiFoFum on Mount Pleasant. Steve at HiFiFoFum is a top notch, customer first dealer.
                          Byron

                          Comment


                          • #14
                            Re: Where to buy Harbeth

                            Heads up time again.

                            Radlett Audio in Saffron Walden, NW Essex are stockists of the stunning Harbeth speaker range.

                            We have on permanent demonstration the Compact 7ES-3, the Super HL5 and the superb new P3ESR. In early September we will also have the 40.1.

                            To complement the range we are using Something Solid stands and have a range of amplification from Naim, Rega, LFD, EAR, Croft Acoustics and Puresound.

                            For further information www.radlettaudio.co.uk

                            E-mail [email protected]

                            Comment

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