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INTRODUCTION - PLEASE READ FIRST TO UNDERSTAND THIS FORUM!

"This Harbeth User Group (HUG) is the Manufacturer's own managed forum dedicated to natural sound from microphone to ear, achievable by recognising and controlling the numerous confounding variables that exist along the audio chain. The Harbeth designer's objective is to make loudspeakers that contribute little of themselves to the music passing through them.

Identifying system components for their sonic neutrality should logically proceed from the interpretation and analysis of their technical, objective performance. Deviations from a flat frequency response at any point along the signal chain from microphone to ear is likely to give an audible sonic personality to the system at your ear; this includes the significant contribution of the listening room itself. To accurately reproduce the recorded sound as Harbeth speakers are designed to do, you would be best advised to select system components (sources, electronics, cables and so on) that do not color the sound before it reaches the speakers.

For example, the design of and interaction between the hifi amplifier and its speaker load can and will alter the sound balance of what you hear. This may or may not be what you wish to achieve, but any deviation from a flat response is a step away from a truly neutral system. HUG has extensively discussed amplifiers and the methods for seeking the most objectively neutral among a plethora of product choices.

HUG specialises in making complex technical matters simple to understand, getting at the repeatable facts in a post-truth environment where objectivity is increasingly ridiculed. With our heritage of natural sound and pragmatic design, HUG is not the best place to discuss non-Harbeth audio components selected, knowingly or not, to introduce a significantly personalised system sound. For that you should do your own research and above all, make the effort to visit an Authorised Dealer and listen to your music at your loudness on your loudspeakers through the various offerings there. There is really no on-line substitute for time invested in a dealer's showroom because 'tuning' your system to taste is such a highly personal matter. Our overall objective here is to empower readers to make the factually best procurement decisions in the interests of lifelike music at home.

Please consider carefully how much you should rely upon and be influenced by the subjective opinions of strangers. Their hearing acuity and taste will be different to yours, as will be their motives and budget, their listening distance, loudness and room treatment, not necessarily leading to appropriate equipment selection and listening satisfaction for you. Always keep in mind that without basic test equipment, subjective opinions will reign unchallenged. With test equipment, universal facts and truths are exposed.

If some of the science behind faithfully reproducing the sound intended by the composer, score, conductor and musicians over Harbeth speakers is your thing, this forum has been helping with that since 2006. If you just want to share your opinions and photos with others then the unrelated Harbeth Speakers Facebook page http://bit.ly/2FEgoAy may be for you. Either way, welcome to the world of Harbeth!"


Feb. 2018
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A stupid question?

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  • A stupid question?

    My SHL5 Plus speakers arrived today!

    Now - as I was preparing to open the box, I noticed a sticker On top saying "Warranty will not be valid if this sticker is disturbed".

    I cannot figure out how I can possibly open the package without tearing off the sticker. I am probably missing something glaringly obvious - can you help please?

  • #2
    Warranty sticker

    Originally posted by SChat View Post
    My SHL5 Plus speakers arrived today!

    Now - as I was preparing to open the box, I noticed a sticker On top saying "Warranty will not be valid if this sticker is disturbed".

    I cannot figure out how I can possibly open the package without tearing off the sticker. I am probably missing something glaringly obvious - can you help please?
    As you are the legitimate first and ultimate user and you have the sales documentation to prove their source, and the serial numbers etc. you are empowered to open your own speakers! I agree this is a little ambiguous and we will look at rewording it.

    We hope that you enjoy them.

    Comment


    • #3
      Redefining caution

      Originally posted by HUG-1 View Post
      As you are the legitimate first and ultimate user and you have the sales documentation to prove their source, and the serial numbers etc. you are empowered to open your own speakers! I agree this is a little ambiguous and we will look at rewording it.

      We hope that you enjoy them.
      Drafting is always tricky. I think the use of the future tense ("will not be") contributes to the ambiguity.

      I suggest something like: "Warranty may be void if this sticker is not intact." That gives the buyer/recipient fair warning, but is loose enough to, e.g., allow an authorized dealer to sell a demonstration pair and still provide the warranty.

      Comment


      • #4
        Revised wording?

        Originally posted by EricW View Post
        Drafting is always tricking. I think the use of the future tense ("will not be") contributes to the ambiguity.

        I suggest something like: "Warranty may be void if this sticker is not intact." That gives the buyer/recipient fair warning, but is loose enough to, e.g., allow an authorized dealer to sell a demonstration pair and still provide the warranty.
        I'm no lawyer but that suggestion could still cause concern amongst legitimate new owners. Why not something like "To maintain warranty this seal can only be broken by the first purchaser or an authorised Harbeth dealer." If that is the intended message, then state the message simply and clearly.

        Comment


        • #5
          Disturbed!

          Originally posted by Jeff_C View Post
          I'm no lawyer but that suggestion could still cause concern amongst legitimate new owners. Why not something like "To maintain warranty this seal can only be broken by the first purchaser or an authorised Harbeth dealer." If that is the intended message, then state the message simply and clearly.
          Precisely. To be absolutely clear though the sticker reads "Warranty will be void if this seal is disturbed".

          "Disturbed". No less. So - legally one does not even have to break it, any sign of tampering will qualify as having "Disturbed" the seal!

          All in good humour - but can cause a bit of worry

          Comment


          • #6
            Being fair

            The reason the sticker was added - years ago, this is the first time it's been commented on! - is that as an ISO9001 registered and routinely vetted company, we have to (and we're pleased to) draw a very clear line between what is our moral/legal responsibility for QC and what is over the line. The intended meaning of that sticker is, in our mind, that we absolutely guarantee that when that sticker was affixed to the sealed carton in our factory that we, Harbeth UK, take full and total responsibility for workmanship. No ifs, no buts.

            If the buyer is receiving the speakers in sealed cartons with that Warranty sticker in place, then should there be any issues (exceedingly unlikely, I can't ever recall one) I have to treat the matter very seriously, and follow a lot of internal red tape to get to the bottom of it. Conversely, if the carton has been opened, neither we here nor the buyer can vouch for what happened to the speakers after they left Harbeth UK and we do not want to be accused of diminished quality control when in fairness, the goods left us in perfect condition and are now no longer perfect. As a company we have been very lucky to have had such a great relationship with our customers, but I hear from time time of retail stories about consumer antics concerning purchased, used and returned goods which do take ones breath away for sheer bravado.

            All we are trying to do is be both responsible and fair.

            One thing that is in our view an absolute no-no, and you'd understand our position I'm sure, is that of speakers mysteriously appearing outside the Authorised channels. It would be like seeing a nice new car in an authorised main dealers, sold with warranty and after care or ostensibly the same vehicle for sale around the corner in what is clearly not an authorised location, at arms length from the maker. Perhaps it is genuine, perhaps it is not, but you wouldn't seriously expect the main dealer to enthusiastically bail out the buyer if things go wrong. There is always a back story behind why long-leadtime, in-demand, hot-selling products mysteriously appear outside the formal sales channels and there are always ways of tracing the source and it's not always an attractive one.
            Alan A. Shaw
            Designer, owner
            Harbeth Audio UK

            Comment


            • #7
              Fully understand.

              My attitude to these things are like the airlines security check. Regardless of any personal inconvenience or irritation, I would rather they were carried out as diligently and thoroughly as possible. The opposite would seriously worry me.

              Comment


              • #8
                Broken seal?

                Do not accept if seal is broken.

                Comment


                • #9
                  Opening the cartons

                  Originally posted by coredump View Post
                  Do not accept if seal is broken.
                  That's a very sensible starting point. If you are present when the seal is broken, either in the Authorised Dealer's premises or at home, that is an ideal situation.

                  It's not unusual for the customer to have travelled some distance to collect his speakers, and before he leaves the store, he wants to reassure himself that they are really in the cartons (!) and undamaged. The issue is about confidence and control. If you do not know the provenance of the speakers, beware. After all, you wouldn't view and hand over cash to a stranger for a used car in a public car park would you?
                  Alan A. Shaw
                  Designer, owner
                  Harbeth Audio UK

                  Comment

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