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HUG - here for all audio enthusiasts

The Harbeth User Group is the primary channel for public communication with Harbeth's HQ. If you have a 'scientific mind' and are curious about how the ear works, how it can lead us to make the right - and wrong - audio equipment decisions, and about the technical ins and outs of audio equipment, how it's designed and what choices the designer makes, then the factual Science of Audio sub-forum area of HUG is your place. The objective methods of comparing audio equipment under controlled conditions has been thoroughly examined here on HUG and elsewhere and should be accessible to non-experts and able to be tried-out at home without deep technical knowledge. From a design perspective, today's award winning Harbeths could not have been designed any other way.

Alternatively, if you just like chatting about audio and subjectivity rules for you, then the Subjective Soundings area is you. If you are quite set in your subjectivity, then HUG is likely to be a bit too fact based for you, as many of the contributors have maximised their pleasure in home music reproduction by allowing their head to rule their heart. If upon examination we think that Posts are better suited to one sub-forum than than the other, they will be redirected during Moderation, which is applied throughout the site.

Questions and Posts about, for example, 'does amplifier A sounds better than amplifier B' or 'which speaker stands or cables are best' are suitable for the Subjective Soundings area only, although HUG is really not the best place to have these sort of purely subjective airings.

The Moderators' decision is final in all matters and Harbeth does not necessarily agree with the contents of any member contributions, especially in the Subjective Soundings area, and has no control over external content.

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{Updated Oct. 2017}
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SHL5 to Italy

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  • SHL5 to Italy

    Hello.
    A couple of months ago I've ordered from a local dealer a pair of SHL5, after a long decisional process. They told me that I would have to wait for mid may. Then, last week local distributor shifted again the delivery date to end june.

    I'm a bit worried that waiting time will be longer and longer, and with summer vacancy, it might lead to this autumn.

    Can you please confirm that I've still few days to wait for?

    Thank you very much
    Best regards
    Carlo

  • #2
    Re: SHL5 to Italy

    Hello Carlo,

    I'm sorry to hear that you are still waiting. Actually, we process incoming orders in sequence and we email an Order Confirmation to tell our customers the planned ex-Harbeth date. The confirmed delivery date on our Order Confirmation was set to ex-Harbeth 30 June 09 to allow us to ship the new P3ESR together with other models in one lot with our customer's agreement.

    We have a full order book and as we have said before, to serve all our customers we process orders strictly in sequence. This is the only fair way for everybody. Currently we have regular monthly orders from some distributor customers until February 2010.
    Alan A. Shaw
    Designer, owner
    Harbeth Audio UK

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    • #3
      Re: SHL5 to Italy

      Thank you Alan.
      I understand you, and I really appreciate your sincerity.
      I'll be waiting, what else can I do?
      Thank you again
      Carlo

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      • #4
        Re: SHL5 to Italy

        Originally posted by A.S. View Post
        Hello Carlo, The confirmed delivery date on our Order Confirmation was set to ex-Harbeth 30 June 09 to allow us to ship the new P3ESR together with other models in one lot with our customer's agreement.
        Hello Alan... is the big day near to come?

        To quote Carrie Fischer (The blues Brothers 1980) "I remained celibate for you. I stood at the back of a cathedral, waiting, in celibacy, for you, with three hundred friends and relatives in attendance."

        I'm sure that is worth waiting, but now I'm ready : )

        Thank you
        best regards
        Carlo

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        • #5
          Delivery logistics ...

          Gosh. That's a big build up.

          I'm not really comfortable giving here in the HUG a day-by-day update on a particular customer's order, bypassing the normal channels from end customer backwards to the retailer, then to the imported then to my production colleages. There are many factors to consider - some commercial, some logistical, some governmental, some legal. I regret that this is not the best place to be discussing the complex matter of supplying the distribution chain.

          As I understand it, your speakers are built but are part of a larger order. We do not have the authority to part-ship. Therefore, please be so kind as to wait a few more days for the entire order to be built and shipped together with your pair. Yes, it is true that due to a supplier issue we are a few days behind our plan and I apologise for that.

          I should add, as a general comment, that unlike many in audio manufacturing, Harbeth doesn not have sales seasons. We are always busy right around the year so their is absolutely no slack in the summer months for us. In fact, we would like to do some painting and decorating in the factory just to freshen here and there, but we cannot schedule even one production-free day.

          Best wishes.
          Alan A. Shaw
          Designer, owner
          Harbeth Audio UK

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