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HUG - here for all audio enthusiasts

The Harbeth User Group is the primary channel for public communication with Harbeth's HQ. If you have a 'scientific mind' and are curious about how the ear works, how it can lead us to make the right - and wrong - audio equipment decisions, and about the technical ins and outs of audio equipment, how it's designed and what choices the designer makes, then the factual Science of Audio sub-forum area of HUG is your place. The objective methods of comparing audio equipment under controlled conditions has been thoroughly examined here on HUG and elsewhere and should be accessible to non-experts and able to be tried-out at home without deep technical knowledge. From a design perspective, today's award winning Harbeths could not have been designed any other way.

Alternatively, if you just like chatting about audio and subjectivity rules for you, then the Subjective Soundings area is you. If you are quite set in your subjectivity, then HUG is likely to be a bit too fact based for you, as many of the contributors have maximised their pleasure in home music reproduction by allowing their head to rule their heart. If upon examination we think that Posts are better suited to one sub-forum than than the other, they will be redirected during Moderation, which is applied throughout the site.

Questions and Posts about, for example, 'does amplifier A sounds better than amplifier B' or 'which speaker stands or cables are best' are suitable for the Subjective Soundings area only, although HUG is really not the best place to have these sort of purely subjective airings.

The Moderators' decision is final in all matters and Harbeth does not necessarily agree with the contents of any member contributions, especially in the Subjective Soundings area, and has no control over external content.

That's it! Enjoy!

{Updated Oct. 2017}
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Sam of Tropical Audio

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  • Sam of Tropical Audio

    There are very few dealers who really care for their customers once a deal is closed, at least here in Malaysia. However, Sam the owner of Tropical Audio whom I know less than 5 week is definitely one exception.

    It has been a month since I bought SHL5 from Tropical Audio. He dropped by yesterday and spend about 3 hours trying to bring the best out of my Harbeth even though I didn't contact him after the sale was concluded except for a call or two from him asking me how's the Harbeth doing. Even though both of us have different opinion as to how room should be treated or how the sound from speakers project to the listening environment but Sam genuinely love the products he sells and passionate about how the customers feel about their product.


    Well done Harbeth for choosing a good dealer and Sam, (if you reading this) keep up the good job.

    Regards,
    ST

  • #2
    Re: Sam of Tropical Audio

    Yes, Sam does care about his customers. I think he understands the importance of satisfied customers - especially for speakers like Harbeth that sells via words of mouth.

    Please do drop me a note if Sam were to drop by your place again. I would like very much to join in to learn a thing or two.

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    • #3
      Re: Sam of Tropical Audio

      Sure, he called me last week but I was bit busy. Not sure if he's free on Sunday. Anyway, you are welcome if he can't make it.

      ST

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