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HUG - here for all audio enthusiasts

At its inception ten years ago, the Harbeth User Group's ambition was to create a lasting knowledge archive. Knowledge is based on facts and observations. Knowledge is timeless, independent of the observer and can be replicated. However, we live in new world in which objective facts have become flexible, personal and debatable. HUG operates in that real world, and that has now been reflected in the structure of HUG.

HUG has two approaches to contributor's Posts. If you, like us, have a scientific mind and are curious about how the ear works, how it can lead us to make the right - and wrong - decisions, and about the technical ins and outs of audio equipment, how it's designed and what choices the designer makes, then the factual Science of Audio sub-forum area of HUG is your place. The objective methods of comparing audio equipment under controlled conditions has been thoroughly examined here on HUG and elsewhere and can be readily understood by non-experts and tried-out at home without deep technical knowledge.

Alternatively, if you just like chatting about audio and subjectivity rules for you, then the Subjective Soundings area is you. If upon examination we think that Posts are better suited to one sub-forum than than the other, they will be redirected during Moderation, which is applied throughout the site.

Questions and Posts about, for example, 'does amplifier A sounds better than amplifier B' or 'which speaker stands or cables are best' are suitable for the Subjective Soundings area. From Oct. 2016, Posts in the Subjective Soundings area will not be spell checked or adjusted for layout clarity. We regret that but we are unable to accept Posts that present what we consider to be free advertising for products that Harbeth does not make.

The Moderators' decision is final in all matters and Harbeth does not necessarily agree with the contents of any member contributions and has no control over external content.

That's it! Enjoy!

{Updated Jan. 2017}
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Sam of Tropical Audio

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  • Sam of Tropical Audio

    There are very few dealers who really care for their customers once a deal is closed, at least here in Malaysia. However, Sam the owner of Tropical Audio whom I know less than 5 week is definitely one exception.

    It has been a month since I bought SHL5 from Tropical Audio. He dropped by yesterday and spend about 3 hours trying to bring the best out of my Harbeth even though I didn't contact him after the sale was concluded except for a call or two from him asking me how's the Harbeth doing. Even though both of us have different opinion as to how room should be treated or how the sound from speakers project to the listening environment but Sam genuinely love the products he sells and passionate about how the customers feel about their product.


    Well done Harbeth for choosing a good dealer and Sam, (if you reading this) keep up the good job.

    Regards,
    ST

  • #2
    Re: Sam of Tropical Audio

    Yes, Sam does care about his customers. I think he understands the importance of satisfied customers - especially for speakers like Harbeth that sells via words of mouth.

    Please do drop me a note if Sam were to drop by your place again. I would like very much to join in to learn a thing or two.

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    • #3
      Re: Sam of Tropical Audio

      Sure, he called me last week but I was bit busy. Not sure if he's free on Sunday. Anyway, you are welcome if he can't make it.

      ST

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