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INTRODUCTION - PLEASE READ FIRST TO UNDERSTAND THIS FORUM!

"This Harbeth User Group (HUG) is the Manufacturer's own managed forum dedicated to natural sound from microphone to ear, achievable by recognising and controlling the numerous confounding variables that exist along the audio chain. The Harbeth designer's objective is to make loudspeakers that contribute little of themselves to the music passing through them.

Identifying system components for their sonic neutrality should logically proceed from the interpretation and analysis of their technical, objective performance. Deviations from a flat frequency response at any point along the signal chain from microphone to ear is likely to give an audible sonic personality to the system at your ear; this includes the significant contribution of the listening room itself. To accurately reproduce the recorded sound as Harbeth speakers are designed to do, you would be best advised to select system components (sources, electronics, cables and so on) that do not color the sound before it reaches the speakers.

For example, the design of and interaction between the hifi amplifier and its speaker load can and will alter the sound balance of what you hear. This may or may not be what you wish to achieve, but any deviation from a flat response is a step away from a truly neutral system. HUG has extensively discussed amplifiers and the methods for seeking the most objectively neutral among a plethora of product choices.

HUG specialises in making complex technical matters simple to understand, getting at the repeatable facts in a post-truth environment where objectivity is increasingly ridiculed. With our heritage of natural sound and pragmatic design, HUG is not the best place to discuss non-Harbeth audio components selected, knowingly or not, to introduce a significantly personalised system sound. For that you should do your own research and above all, make the effort to visit an Authorised Dealer and listen to your music at your loudness on your loudspeakers through the various offerings there. There is really no on-line substitute for time invested in a dealer's showroom because 'tuning' your system to taste is such a highly personal matter. Our overall objective here is to empower readers to make the factually best procurement decisions in the interests of lifelike music at home.

Please consider carefully how much you should rely upon and be influenced by the subjective opinions of strangers. Their hearing acuity and taste will be different to yours, as will be their motives and budget, their listening distance, loudness and room treatment, not necessarily leading to appropriate equipment selection and listening satisfaction for you. Always keep in mind that without basic test equipment, subjective opinions will reign unchallenged. With test equipment, universal facts and truths are exposed.

If some of the science behind faithfully reproducing the sound intended by the composer, score, conductor and musicians over Harbeth speakers is your thing, this forum has been helping with that since 2006. If you just want to share your opinions and photos with others then the unrelated Harbeth Speakers Facebook page http://bit.ly/2FEgoAy may be for you. Either way, welcome to the world of Harbeth!"


Feb. 2018
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Harbeth after-care service: my experience

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  • Harbeth after-care service: my experience

    I would like to write about the outstanding service that was provided by Harbeth – and production manager Andy Sinden in particular – recently after the house maid broke the midrange driver of one of my M40.1 speakers, hitting the unit with the tip of the hose of the vacuum cleaner.

    In a matter of days, Harbeth and Andy organised the safe shipping to the factory, as there’s no Harbeth dealer where I live and safe, careful transportation can be a problem, had a perfectly matching driver installed and the speaker sent back!

    I don’t know if I should mention this, as it certainly cannot reasonably be expected to be a general policy, but Harbeth did not want to charge for the driver itself, feeling they should make a gesture to ease the distress of my misfortune and reward my honesty concerning the problem.

    This way of handling things is most reassuring these days. Harbeth’s statements about their vision of audio, music, customer long term satisfaction, are not marketing or cheap claims, as I now can testify. Thank you Harbeth and Andy for the great work, and providing music lovers such great products and service.

  • #2
    Good customer service tends to be underestimated when people consider what to buy as it is seldom - if ever - mentioned in product reviews. Your account of Harbeth's service is heartening.

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    • #3
      Well done Harbeth's Andy!

      Originally posted by Haddock View Post
      I would like to write about the outstanding service that was provided by Harbeth – and production manager Andy Sinden in particular – recently after the house maid broke the midrange driver of one of my M40.1 speakers, hitting the unit with the tip of the hose of the vacuum cleaner.

      In a matter of days, Harbeth and Andy organised the safe shipping to the factory, as there’s no Harbeth dealer where I live and safe, careful transportation can be a problem, had a perfectly matching driver installed and the speaker sent back!

      I don’t know if I should mention this, as it certainly cannot reasonably be expected to be a general policy, but Harbeth did not want to charge for the driver itself, feeling they should make a gesture to ease the distress of my misfortune and reward my honesty concerning the problem.

      This way of handling things is most reassuring these days. Harbeth’s statements about their vision of audio, music, customer long term satisfaction, are not marketing or cheap claims, as I now can testify. Thank you Harbeth and Andy for the great work, and providing music lovers such great products and service.
      I required new foam grilles for my 20 years old HL-P3s, which are normally unavailable. Andy Sinden informed me Harbeth had commissioned a number of pairs and still had a pair in stock. After payment they arrived quickly. It's good to have the original 'look' of the P3s back. I could probably sourced a pair from elsewhere, but I suspect they wouldn't have looked the same. Well done, Harbeth !

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      • #4
        Good Harbeth

        Originally posted by Miles MG View Post
        I required new foam grilles for my 20 years old HL-P3s, which are normally unavailable. Andy Sinden informed me Harbeth had commissioned a number of pairs and still had a pair in stock. After payment they arrived quickly. It's good to have the original 'look' of the P3s back. I could probably sourced a pair from elsewhere, but I suspect they wouldn't have looked the same. Well done, Harbeth !
        great to hear this. this is exactly what Harbeth are looking for. it will serve us many good years

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