HUG - here for all audio enthusiasts

The Harbeth User Group is the primary channel for public communication with Harbeth's HQ. If you have a 'scientific mind' and are curious about how the ear works, how it can lead us to make the right - and wrong - audio equipment decisions, and about the technical ins and outs of audio equipment, how it's designed and what choices the designer makes, then the factual Science of Audio sub-forum area of HUG is your place. The objective methods of comparing audio equipment under controlled conditions has been thoroughly examined here on HUG and elsewhere and should be accessible to non-experts and able to be tried-out at home without deep technical knowledge. From a design perspective, today's award winning Harbeths could not have been designed any other way.

Alternatively, if you just like chatting about audio and subjectivity rules for you, then the Subjective Soundings area is you. If you are quite set in your subjectivity, then HUG is likely to be a bit too fact based for you, as many of the contributors have maximised their pleasure in home music reproduction by allowing their head to rule their heart. If upon examination we think that Posts are better suited to one sub-forum than than the other, they will be redirected during Moderation, which is applied throughout the site.

Questions and Posts about, for example, 'does amplifier A sounds better than amplifier B' or 'which speaker stands or cables are best' are suitable for the Subjective Soundings area only, although HUG is really not the best place to have these sort of purely subjective airings.

The Moderators' decision is final in all matters and Harbeth does not necessarily agree with the contents of any member contributions, especially in the Subjective Soundings area, and has no control over external content.

That's it! Enjoy!

{Updated Oct. 2017}
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Replacement SHL5 Bass Drive

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  • Replacement SHL5 Bass Drive


    I have a pair of Harbeth SHL5, which was purchased in 2004. Recently one bass unit cracked(please see attached photos), and I would like to ask a few questions as below,

    1. Does the Harbeth factory have SHL5 bass unit in stock?

    2. If not, can I use the bass unit of SHL5 Plus (new model) instead?

    3. If yes on question 1 or 2, are there any certified agents in Canada, who are able to complete the replacement? (I am living in Vancouver, Canada)

    4. Do I have to send speakers back to UK for replacement?

    Thanks for your time, and your help is highly appreciated in advance.

  • #2
    Hi Steven

    A few years ago I needed to replace the bass/midrange units in my Monitor 30s. Initially I thought there was a problem with a single driver only - it was a creeping sporadic problem that initially I thought was the amplifier (I actually convinced myself it could not be the Monitor 30s!). Andy Sinden (I think Production Manager from memory at Harbeth) was incredibly helpful. As I am in Perth, Western Australia (very isolated) and had had some negative experiences with local repairers, Andy suggested I unscrew and disconnect the driver and send to Harbeth. They tested it and confirmed it was damaged. I then noticed a similar problem in the other driver. I purchased two new drivers and fitted them within an hour of them arriving - an easy task. Fabulous service and one of the reasons I love Harbeth. The speakers sounded better than ever with the new drivers fitted. I think there was no Australian distributor at the time so I was really stuck. Even so, Harbeth now has a dealer in Melbourne, which is still three hours from Perth on a jet! I am sure you will be able to sort your problem one way or the other. Best...


    • #3
      Photos are not shown.