HUG - here for all audio enthusiasts

Since its inception ten years ago, the Harbeth User Group's ambition has been to create a lasting knowledge archive. Knowledge is based on facts and observations. Knowledge is timeless. Knowledge is human independent and replicatable. However, we live in new world where thanks to social media, 'facts' have become flexible and personal. HUG operates in that real world.

HUG has two approaches to contributor's Posts. If you have, like us, a scientific mind and are curious about how the ear works, how it can lead us to make the right - and wrong - decisions, and about the technical ins and outs of audio equipment, how it's designed and what choices the designer makes, then the factual area of HUG is for you. The objective methods of comparing audio equipment under controlled conditions has been thoroughly examined here on HUG and elsewhere and can be easily understood and tried with negligible technical knowledge.

Alternatively, if you just like chatting about audio and subjectivity rules for you, then the Subjective Soundings sub-forum is you. If upon examination we think that Posts are better suited to one sub-forum than than the other, they will be redirected during Moderation, which is applied throughout the site.

Questions and Posts about, for example, 'does amplifier A sounds better than amplifier B' or 'which speaker stands or cables are best' are suitable for the Subjective Soundings area.

The Moderators' decision is final in all matters regarding what appears here. That said, very few Posts are rejected. HUG Moderation individually spell and layout checks Posts for clarity but due to the workload, Posts in the Subjective Soundings area, from Oct. 2016 will not be. We regret that but we are unable to accept Posts that present what we consider to be free advertising for products that Harbeth does not make.

That's it! Enjoy!

{Updated Nov. 2016A}
See more
See less

After care - just in case you ever need it

  • Filter
  • Time
  • Show
Clear All
new posts

  • After care - just in case you ever need it

    We take our responsibilities of providing you with a good quality, durable product very seriously. Harbeth has a network of Authorised Distributors and Dealers in many countries. All are exclusively responsible for satisfying customers in their territory.

    If you feel that you have any issue at any time with a Harbeth loudspeaker, the correct route to a speedy and satisfactory resolution is this:
    1. Please contact the dealer that you purchased from
    2. Have available all invoices and proof of purchase
    3. Give the dealer a detailed explanation of the issue, ideally with photographs if appropriate
    4. Confirm the conversation with the dealer by sending a follow-up email to the dealer
    5. Keep a copy of all correspondence with the dealer
    6. Give the dealer a reasonable time to respond
    7. Be prepared to carefully pack the speakers and take them to the dealers for investigation
    8. After inspection, allow the dealer a few days to prepare his analysis

    If the dealer agrees that there is a service issue, providing you have met the Warranty conditions, remedial work will be undertaken by the dealer with no charge for the parts. Postings to the Harbeth User Group concerning service claims or Warranty issues that bypass the above process are not permitted as they cannot achieve a better or faster resolution to your issue than one-to-one with your original supplier.

    Please note: we cannot offer Warranty if the goods were diverted from the originally intended Harbeth dealer and sold in another territory. This means that internet sales cannot be covered by Harbeth's Warranty. The Warranty applies only to the first purchaser and is not transferable. All serial numbers and identifying labels must be original and will be validated by Harbeth.