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HUG - here for all audio enthusiasts

INTRODUCTION- PLEASE READ FIRST TO UNDERSTAND THIS FORUM!

"This Harbeth User Group (HUG) is the Manufacturer's own managed forum dedicated to natural sound, realisable by controlling the confounding variables between tthe microphone and the listeners' ears.

For example, the design of and interaction between the hifi amplifier and its speaker load can and potentially will alter the sound balance of what you hear. To reproduce the sounds captured by the recording microphones, as Harbeth speakers are designed to do, you would naturally select system components (sources, electronics, cables and so on) that do not color the sound before it reaches the speakers.

Identifying components for their system neutrality should, logically, start with the interpretation and analysis of their technical, objective performance, as any and every deviation from a measurably flat frequency response at any point along the serial chain from microphone to ear is very likely to cause the total system to have an audible sonic personality. That includes the contribution of the listening room itself.

HUG specialises in making complex technical matters simple to understand, aiding the identification of audio components likely to maintain a faithful relationship between the recorded sound and the sound you hear. With our heritage of natural sound, HUG cannot be really be expected to guide in the selection, approval, endorsement or even discussion of equipment that is intend to introduce a significantly personalised sound to the audio signal chain. For that you should do your own research and above all, make the effort to visit an Authorised Dealer and listen to your music at your loudness on your loudspeakers through the various electronics offered there. There is no on-line substitute for that time investment in a dealer's showroom.

If you desire to intentionally tune your system sound to your personal taste, please consider carefully how much you should rely upon the subjective opinions of strangers. Their hearing acuity and taste will be different to yours, as will be their motives and budget, their listening distance, listening loudness and listening room treatment, not necessarily leading to appropriate equipment selection and listening satisfaction for you.

Alternatively, if faithfully reproducing the sound intended by the composer, score, conductor and musicians over your speakers is your audio dream, then understanding something of the issues likely to fulfill that objective is what this forum has been helping with since 2006. Welcome!"


Jan. 2018
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After care - just in case you ever need it

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  • After care - just in case you ever need it

    We take our responsibilities of providing you with a good quality, durable product very seriously. Harbeth has a network of Authorised Distributors and Dealers in many countries. All are exclusively responsible for satisfying customers in their territory.

    If you feel that you have any issue at any time with a Harbeth loudspeaker, the correct route to a speedy and satisfactory resolution is this:
    1. Please contact the dealer that you purchased from
    2. Have available all invoices and proof of purchase
    3. Give the dealer a detailed explanation of the issue, ideally with photographs if appropriate
    4. Confirm the conversation with the dealer by sending a follow-up email to the dealer
    5. Keep a copy of all correspondence with the dealer
    6. Give the dealer a reasonable time to respond
    7. Be prepared to carefully pack the speakers and take them to the dealers for investigation
    8. After inspection, allow the dealer a few days to prepare his analysis

    If the dealer agrees that there is a service issue, providing you have met the Warranty conditions, remedial work will be undertaken by the dealer with no charge for the parts. Postings to the Harbeth User Group concerning service claims or Warranty issues that bypass the above process are not permitted as they cannot achieve a better or faster resolution to your issue than one-to-one with your original supplier.

    Please note: we cannot offer Warranty if the goods were diverted from the originally intended Harbeth dealer and sold in another territory. This means that internet sales cannot be covered by Harbeth's Warranty. The Warranty applies only to the first purchaser and is not transferable. All serial numbers and identifying labels must be original and will be validated by Harbeth.
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