Spare parts and corporate policy
I am speechless. To reiterate what has long ago been said here .... a speaker manufacturer either sees his spare part operation as a vital part of his business model, contributing significantly to the bottom line profit or he sees it as a time consuming activity which by use of better design/materials/suppliers/testing can be virtually eliminated. It's as basic as a matter of respect for the customer and an appreciation of human nature.
Originally Posted by Will
Our view is that tweeter diaphragms will attract curious fingers especially at a public exhibition. I've even found myself stroking naked tweeter domes... but I implore you PLEASE do not be so daft as to put your Harbeth speakers at risk by peeling-off the protective tweeter grille. The grille is there for a reason - to save you much money and stress because spare parts are expensive and take time to deliver.
We will establish the back-story on this but I can assure you that nobody in the Harbeth organisation will have removed these grilles. And if they have, we'll that's the end of the road.
Alan A. Shaw
Harbeth Audio UK