Active Harbeth speakers - service policy
This is to clarify Harbeth's position regarding sales and after care of any Active speakers made by Harbeth UK.
Our long standing policy is this ....
1. We do not supply any Active speakers outside the UK and we decline to quote for supply outside the UK.
2. We are not able to provide any service, technical information, service data or parts for Harbeth active speakers that are purchased, transported or operated outside the UK since they were never sold outside the UK. Please be aware of this before making any purchase that may result in the speakers being exported from the UK.
3. We can, subject to our normal charge structure, repair Active speaker that are returned to our UK factory but they must be collected in person after repair. Active speakers are complex, and repairs can be very time consuming and many specialist parts are difficult to obtain.
This policy includes all current and previous Harbeth's and is unlikely to change in the future. Passive Harbeth speakers are fully supported worldwide.
Alan A. Shaw
Harbeth Audio UK