
Originally Posted by
EricW
...if you don't want people to "chase the dream", to wonder if there's some way their Harbeths could be better, why engage in a practice that actually encourages that very belief? It seems - excuse the word, but I can't think of how else to say it - a bit hypocritical.
Well, we have to separate two factors here. First, let's not forget that we are running a business, not a hobby. A business takes soundings from its customers, and if necessary, adapts its products to suit the market conditions. BMW, for example, will make minor specification changes according to particular markets. Whether a gold-inlaid dashboard really improves the performance of an already good car is not the issue: the owner feels better seeing it (and living the dream) and that really is the end of the story for them. They wanted it. They paid for it. They can have it.
As I said in the Google video of me in giving a presentation in Malaysia recently, 'my opinion really doesn't matter'. And it doesn't. Our criteria in deciding upon a special edition is a) will it disrupt production? b) could it degrade the product? c) will the customer pay for the feature? e) does it make business sense. Whether I personally believe in it is utterly irrelevant; I'm only the manufacturer.
Alan A. Shaw
Designer, owner
Harbeth Audio UK