There are very few dealers who really care for their customers once a deal is closed, at least here in Malaysia. However, Sam the owner of Tropical Audio whom I know less than 5 week is definitely one exception.
It has been a month since I bought SHL5 from Tropical Audio. He dropped by yesterday and spend about 3 hours trying to bring the best out of my Harbeth even though I didn't contact him after the sale was concluded except for a call or two from him asking me how's the Harbeth doing. Even though both of us have different opinion as to how room should be treated or how the sound from speakers project to the listening environment but Sam genuinely love the products he sells and passionate about how the customers feel about their product.
Well done Harbeth for choosing a good dealer and Sam, (if you reading this) keep up the good job.